Client Rights and Responsibilities

Clients’ Rights

Clients of the Snuneymuxw health centre shall have the right to participate in developing an individual plan concerning the services they receive.
Clients shall have the right to receive an explanation of the services they receive as they relate to their individual plans.
Clients have the right to participate voluntarily in all programs for which they are eligible and, to consent to treatment, counseling or other services.
Clients shall have the right to object to or terminate treatment, counseling or other services.
Clients have the right to have their personal records protected by confidentiality and not revealed to anyone without the client’s written authorization.

Confidentiality may only be broken under the following conditions:

■ If the health care worker receives knowledge of current child abuse;
■ If the health care worker receives knowledge of the client’s intent to physically harm oneself or others;
■ If the health care worker receives a court order to the contrary; or,
■ If the client enters into litigation against Snuneymuxw First Nation and/or the health care worker.

Every client has the right to access all of his or her personal records.
Clients have the right to receive clinically appropriate care and treatment that is suited to their needs and skillfully, safely and humanely administered with full respect for their privacy, dignity and personal integrity.
Clients have the right to be treated in a manner which is ethical and free from abuse, discrimination, mistreatment and/or exploitation.
Clients have the right to receive services that are consistent with the cultural values and beliefs of the Snuneymuxw people.
Clients have the right to freely report grievances to a supervisor or the Health Director in accordance with the Snuneymuxw Health Department’s Client Grievance Policy and Procedure.
Clients have the right to be informed of the expected results of all therapies prescribed, including their possible adverse effects.

Clients’ Responsibilites

Clients have the responsibility to provide complete information about their illness/problem, to enable proper evaluation and treatment.
Clients have the responsibility to ask questions to ensure understanding of their condition or problem.
Clients have the responsibility to show respect to Health Centre team members and other clients.
Clients have the responsibility to reschedule or cancel an appointment with as much notice as possible in order that another person may be served.
Clients have the responsibility to ensure that prescription medications or medical devices are used only by the individual for whom the physician or care-giver designated.
Clients have the responsibility to inform the physician or Health Centre caregiver if their condition worsens or an unexpected reaction occurs from a medication or therapy.
Clients have the responsibility to provide the Health Centre with requests for permission to release health records in writing.